If you are not receiving email notifications from Press Hook (such as sample request alerts, media messages, or source request notifications), here are the steps to fix it.

The most common reason for missing emails is spam filtering. Check your email spam or junk folder for messages from these addresses:

If you find Press Hook emails in spam, mark them as "Not Spam" and add the addresses to your contacts or safe senders list. This tells your email provider to deliver future messages to your inbox.

Press Hook lets you control which types of notifications you receive. To check your settings:

If a notification type is turned off, enable it and save your changes.

If your account email address has a typo or is outdated, notifications will be sent to the wrong address. Check that the email on your Press Hook account is the one you currently use:

If you use a corporate email account, your organization's email security may be blocking Press Hook emails. Ask your IT team to whitelist the following domains:

This ensures Press Hook emails are not blocked by corporate spam filters or security policies.

If you manage multiple brands and are only missing notifications for one of them, check that you are listed as a user on that brand. You will only receive notifications for brands you are assigned to. An Admin user on your account can verify and update your brand assignments from the User Management page.

If you have checked all of the above and still are not receiving Press Hook notifications, contact our support team with:

We will investigate whether the emails are being sent and help resolve the issue.