This article answers the most frequently asked questions about using Press Hook. If you cannot find your answer here, check our other help articles or contact our support team.

Press Hook is an AI-driven media relations platform that connects brands with verified journalists, editors, bloggers, and content creators. Brands use Press Hook to get discovered by media and earn press coverage. Media professionals use it to find products and expert sources for their stories. Press Hook is free for media professionals.

Press Hook is free for verified media professionals. For brands and agencies, Press Hook offers paid subscription plans with different feature levels. See "Press Hook Pricing Plans Explained" for details.

You can reach our support team through the chat widget on Press Hook (the icon in the bottom-right corner of the screen) or by emailing support@presshook.com. Our team typically responds within 1 business day.

Click "Forgot Password?" on the login page, enter your email address, and follow the link in the reset email to create a new password. See "How to Reset Your Password" for step-by-step instructions.

Yes. You can invite team members and assign them to specific brands on your account. Admin users can manage other users. See "How to Add or Remove Users from Your Account" for instructions.

Go to your account settings, click "Manage Subscription," and select "Cancel Subscription." Your account stays active until the end of your current billing period. See "How to Cancel or Pause Your Subscription" for full details.

Yes. From the Manage Subscription page, you can choose to pause instead of cancel. While paused, your profile is hidden from media but all your data is preserved. You can reactivate at any time.

Complete your profile as fully as possible, including a compelling description, high-quality images, product listings, and press releases. Brands with complete profiles appear higher in search results and are more likely to be contacted by media. See "How to Set Up Your Brand Profile" for a complete guide.

Yes. Press Hook integrates with Shopify to import your product catalog directly into your brand profile. See "Importing Your Shopify Products" for setup instructions.

Navigate to your brand editor, select "Press Releases" from the toolbar, and click "Add Press Release." Enter your headline, body text, and any relevant links or images. See "A Guide to Writing and Posting Press Releases" for tips on writing effective press releases.

A source request is a posting from a media professional who is looking for brands, products, or expert sources for an upcoming story. You can view open source requests on Press Hook and pitch your brand in response. See "Press Hook Glossary" for definitions of all platform terms.

From the journalist's profile or from a source request, click the option to send a pitch. Write a personalized message that explains why your brand or product is relevant to their work. See "How to Pitch Media" for a detailed tutorial.

Not necessarily. Evaluate each request based on whether the publication's audience aligns with your target customer, the outlet's reach and reputation, and whether the timing is right for your brand. See "Sample Requests 101" for guidance.

Verification typically takes 1-3 business days after you complete the media approval survey. See "How to Get Verified as a Media Professional" for details.

Yes. Freelance journalists, bloggers, and content creators are welcome on Press Hook. You do not need to be employed full-time by a publication. As long as you have recent published work, you are eligible for verification.

Log in to your Press Hook account, click the "Source Request" button in the top menu, enter your deadline, outlet, and request details, and submit. Brands will then be able to view and pitch your request. See "Media: Generating a Source Request" for step-by-step instructions.